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Terms and conditions

Let’s go briefly into lawyer-mode, to protect your rights and ours. Sorry about that, but its best for all of us. 

Welcome to PLANET digimag (PLANET), available via online and download. If you continue to use PLANET you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern your relationship with PLANET and with PLANET’s owners bigFIG Digital Media Ltd – collectively referred to below as ‘We’, ‘Us’ and/or ‘Ours’.  If you disagree with any part of these terms and conditions, please do not use PLANET.  Rather contact us for further information.

The use of PLANET is subject to the following terms of use:

• PLANET content is for your general information and use only. It is subject to change without notice.
• We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on PLANET for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any PLANET information or materials is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through PLANET meet your specific requirements.
• PLANET contains material that is owned by or licensed to us. This material includes, but is not limited to text, photographs, video, graphics, the design, layout, look and appearance. Reproduction is prohibited other than as authorised by us.  Unauthorised use of such material may give rise to a claim for damages and/or be a criminal offence.
• PLANET may also from time to time include links to websites and other digital media. These links are provided for your convenience to provide further information. They do not signify that we endorse those other media and we have no responsibility for the content of the other media.
• Your use of PLANET and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

We know that you care how information about you is used and shared.

We appreciate your trust that we will do so ethically and sensibly.

This Policy explains our treatment of information that is collected when you visit our website and use our products and services (collectively, the "bigFIG Service"), and may include data that is personally identifiable ("Personal Information"). By using our products and services, you are accepting the practices described here.

This policy does not apply to the practices of companies not owned by or under the control of bigFIG, or to individuals not employed or managed by us, including operators of websites you may visit before or after visiting the our website. It also does not apply to the owners or publishers of the products and other products ("Publications") you purchase, download or otherwise access through the bigFIG Service.

Information we collect

We collect information from users, which may include Personal Information, at different points on our website and through our software as follows:

Information you supply us

We receive and store information you enter on our website or supply by any other means, such as:

Registration data

When you register for the bigFIG Service, we ask that you provide basic contact information such as your name and email address.

Order data

When you order Publications via the bigFIG Service, we may ask for your address and billing information, including your credit card number, CVV number and expiration date.

WE NEVER STORE ANY OF THIS FINANCIAL DATA ON OUR SERVERS.

Credit card details are requested on a secure page and then passed onto our payment processor (see Security Practices below).

Voluntary information

We may collect additional information at other times, such as (but not limited to) when you provide feedback, change your contact or email details, respond to a survey or communicate with us via email.

Information collected automatically

We receive and store certain types of information whenever you interact with us via bigfig.com or any of our publications.

Computer configuration

We automatically receive and log information from your browser, including your IP address, your computer details, your operating system, browser type and version, CPU speed and connection speed.

Referral, clickstream and site interaction data

We may also record the URL link of the site from which you clicked to get to bigFIG.com, as well as your clickstream through and from our website and other generally accepted tracking information.

E-mail delivery and open rates

To help us make our emails more useful and interesting, and to ensure that we are delivering the Publications you have ordered, we may receive a confirmation message when you receive and/or open email from bigFIG.

Software installation, file downloads and publication access

When you install or download Publications or other files from bigFIG.com, we may record the start and completion of each file transfer and whether or not you downloaded and accessed a given Publication.

Information from other sources

We may receive information about you from other sources, add it to our account information and treat it in accordance with this policy.

Customer and order data from our partners

If you place an order for a Publication with an affiliate marketer or other purveyor of our Service for which we provide fulfilment or other services, your account information and order information is passed to us.

Updated delivery and address information

We may obtain updated contact information from third parties in order to correct our records and fulfil your orders or deliver communications to you.

Demographic and purchase information

We may reference other sources of demographic and purchase information in order to provide you with more targeted communications and promotions.

How we use cookies

Cookies are small files containing alphanumeric identifiers that can be stored by a website on your computer's hard drive. When you visit bigFIG, create a user account, download or purchase a product from us we may set cookies on your personal computer. We require that cookies be enabled in your Web browser so that we can identify you as a repeat visitor or customer and maintain session information for logged-in users. We also use cookies to track usage trends in order to better understand and improve our website. We may allow other companies that provide content on our site to set and access their own cookies on your computer. Other companies' use of cookies is subject to their respective privacy policies.

How we use your information

bigFIG uses your personal information to:

• Deliver the Publications and other products you order or that are sent to you as sample or pass-along issues.
• Verify access to secure content and your account information.
• Determine whether your computer meets the minimum system requirements needed to use the bigFIG Service.
• Provide you with tailored content and instructions, renewal options and targeted promotions.
• Service your customer support requests.
• Ask you to participate in surveys about our products and services.
• Offer you product upgrades.
• Better understand, on an anonymous and aggregated basis, how the bigFIG Service is being used, including web traffic and reading patterns, so that we may continually improve our products and services.

See below for a description of bigFIG's practices regarding email communications to our users and how to update your preferences with respect to such email communications.

How we share the information we collect

We may share your Personal Information for the following purposes only:

Special functions performed on our behalf by a third party.

Agents (companies or individuals) may be employed by us to perform functions on our behalf, such as fulfilling orders, sending emails, processing credit card payments and providing customer service. They will be allowed access to the Personal Information needed to perform their functions, but may not use it for other purposes.

Protection of bigFIG.com and others

We release account and other Personal Information when we believe that it is necessary to comply with the law; to enforce or apply our Terms of Service or other agreements; or to protect the rights, property or safety of bigFIG.com, our users or others.

Business transfers

bigFIG may transfer information it collects, including any Personal Information, in connection with a business combination transaction or sale of all or most of the assets of the company. You acknowledge that such transfers may occur, and that any acquirer of bigFIG may continue to use your Personal Information as set forth in this policy. No credit card information will ever be transferred.

Trusted third parties

ONLY with your consent, will we make your Personal Information (never your credit card information) available to trusted third parties who offer products and services we think may be of interest to you so that you can receive information or opportunities related to those products and services. You may update your preference with regard to our sharing your information for this purpose in the Your Account area of the bigFIG website. A trusted third party may use shared information in accordance with its own privacy policy.

With your consent

Other than as set out above, you will receive notice prior to our sharing your Personal Information with any third parties, and you will have an opportunity to choose not to share the information. We reserve the right to use and disclose anonymous information, including aggregate information derived from your Personal Information, to inform publishers, partners and other interested parties about the usage habits or characteristics of bigFIG's user base; and to serve other general business purposes.

E-mail communications to our users

bigFIG does not send unsolicited emails, but we do send email communications to our users in connection with our provision of the bigFIG Service. Here, we outline the types of email we send to our users and the selection of messages you can choose to receive.

Messages required to service orders you place for Publications and products fulfilled by bigFIG

bigFIG will send you an email notifying you of the availability of each magazine issue or other product that you order either directly from bigfig.com or from one of our publishing or other merchant partners. We may also send you communications related to your order, for example encouraging you to pay for, register for the auto-renewal option or renew your subscription.

Messages required to service your bigFIG account

bigFIG may send newly registered users a welcoming email, as well as messages confirming each order you place directly on bigfig.com; confirming your account changes; inviting you to participate in customer surveys; and informing you of important product or service updates related to our core business.

Marketing messages about Publications you receive:

We may send you marketing messages related to the Publications you receive, for example, encouraging you to purchase additional single copies or to subscribe.

Optional marketing messages from bigFIG

Registered users may also occasionally receive information or special promotions from bigFIG about additional Publications, products and services. You may update your preference with regard to receiving such messages by opting out in the Your Account area of the bigFIG website.

Optional marketing messages from trusted third parties

Only with your consent, bigFIG may share your Personal Information (never your credit card information) with trusted third parties so that you may receive information or opportunities from them about relevant products and services they offer. You may opt out of receiving this correspondence in the Your Account area of the bigFIG website.

Changing or removing your information

To review or update your Personal Information, amend your email details or alter the preferences regarding the sharing of your Personal Information, visit the Your Account area of bigfig.com. If at any time you would like to close your account, send us an email to help@bigfig.com. Your Personal Information will then be removed from our active user database and will be deleted assuming that you have a) met all payment obligations, b) that bigFIG does not believe it reasonably necessary to keep such information for any pending legal action and c) that we are under no other legal obligation to retain such information.

Please be aware that any unfulfilled subscriptions may be cancelled without refund and you will have to re-register in order to use the bigFIG Service, so please request a refund from us as per the Refund policy in our terms and conditions.

Security Practices

BIGfig uses reasonable and current security methods to protect your personal data. Your information will be stored in a database located behind multiple firewalls and accessible only to authorised personnel. We do not encrypt normal web sessions, but any transmission from our servers of credit card or other Personal Information makes use of Secure Sockets Layer (SSL) software from Thawte, which encrypts the information you supply. Password information is then stored in our database in an encrypted, non-human readable form. Our payment processor, PayPal manages and secures credit card data for transaction fulfilment.

Children

bigFIG does not knowingly collect, either online or offline, Personal Information from persons under the age of 13 years.

Notification of Changes

From time to time, bigFIG may revise this Privacy Policy to keep it in line with our products and services and such changes will appear on our website. If changes to our privacy policy will directly affect how we share your Personal Information, we will notify you by posting a notice on our website and by sending you an email offering you the opportunity to opt out of such change. Unless we notify you otherwise, our collection and use of your Personal Information is governed by the Privacy Policy in effect at the time such data is collected.

Last updated: 23 April 2011

Make contact

Please contact us via these email addresses

Advertising and commercial harriet.nimmo@bigfig.com

Customer care help@bigfig.com

Editorial editor@planetdigimag.com

General info@bigfig.com

Contact details

South Africa

Our support and design team is based in Cape Town, South Africa (GMT+2), and you can contact them on these numbers during normal working hours:

PLANET digimag c/o bigFIG South Africa

Tel. +27 (0)21 762 2180, fax +27 (0)86 511 7556 (SA only) First floor, Devonshire Court, 20 Devonshire Road, Wynberg, 7800, Cape Town, South Africa

United Kingdom

Our registered business address is:

PLANET digimag c/o bigFIG Digital Media Ltd
Tel. +44 (0)20 7193 4561
336A Regents Park Road, London, N3 2LN, United Kingdom